1016

Reboot loop during upgrade to 4.2 workaround

Summary

Some systems can enter a reboot loop during upgrade to NAbox 4.2. The current workaround is to SSH into the appliance during the short period it is reachable and remove /etc/nabox/status.json. Root cause is still under investigation.

This is an operational workaround, not a root-cause fix. Apply it to recover from the reboot loop and continue normal operations while engineering investigation is ongoing.

  1. Continuously attempt SSH login while the appliance cycles.
  2. As soon as SSH succeeds, run:
rm -f /etc/nabox/status.json
  1. Wait for the next boot cycle to complete.
  2. Confirm the appliance remains up and no longer reboots repeatedly.

If the system reboots before the command is entered, reconnect during the next availability window and run the same command.